Shipping policy
Order Processing & Dispatch
We process and dispatch all valid customer orders within 1–3 business days after payment confirmation. Our streamlined order preparation process minimizes waiting periods, allowing customers to receive their fresh seafood items in optimal and fresh condition.
International Shipping & Delivery Time
Our standard international shipping service generally takes 5–14 days to deliver to most global destinations. Delivery durations are estimated and may vary depending on destination regions and local customs clearance progress. You can select the rush shipping option during checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page before payment, with zero hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend reviewing your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials specially designed for seafood products, effectively preventing damage and leakage while preserving product freshness throughout long-distance transit. Optional shipping insurance is available at checkout for high-value orders to provide extra security and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@fmackbyte.shop or phone: +64 21 302 9481.
Thank you for choosing FRASER MACKAY! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.